AAADEM, LLC (AAADEM) warrants the quality of UR pulleys and cam gears for five (5) years (black hard coated surfaces are warranted for one (1) year and supplied/installed bearings for two (2) years from date of purchase). The use of high performance/racing Kevlar belts (serpentine or timing belts) voids warranty of belt or tooth surfaces. AAADEM warrants all stages of UR clutches for six (6) months from date or purchase to be free of defects in material and workmanship. Pulley warranty is wholly contingent upon the accessory belt/s being changed, with new units, every 3 years or 36,000 miles or damage to the pulley/s may occur voiding warranty. This limited warranty is extended only to the original purchaser from an Authorized Reseller or the UR brand web-site and may not be transferred or assigned. UR PARTS USED IN COMPETITION OF ANY KIND, SANCTIONED OR UNSANCTIONED, ARE SOLD “AS IS” WITHOUT ANY WARRANTY WHATSOEVER. Any modification to UR brand product/s voids any and all warranties. UR products are designed for use on USDM vehicles. Although they may directly fit non-USDM vehicles without modification it is solely the responsibility of the purchaser to ascertain this fact. Before installation, check new car warranty as AAADEM is not responsible for voiding the car manufacturer warranty. All warranty claims must be sent directly to AAADEM, PLEASE REFER TO THE LAST PARAGRAPH FOR THE PROPER RETURN PROCEDURE. Claims must be received within the periods listed above. If all the above procedures are followed, and the product is found to be defective in either material or workmanship AAADEM shall either repair or replace the product, at its sole discretion, and at its sole cost. This limited warranty does not cover or apply to any personal injury, labor charges, or any other incidental costs or damages caused by the defective product. THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY, WHICH APPLIES TO UR PRODUCTS AND IS EXPRESSLY GIVEN IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED, INCLUDING THAT OF MERCHANTABILTY. ANY IMPLIED WARRANTY INCLUDING THAT OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY LIMITED BY THE SAME TERMS AND TIME LIMITATIONS SET FORTH IN THIS LIMITED EXPRESS WARRANTY AND OTHERWISE EXCLUDED. You may have rights under either state or federal law, including laws governing warranties, which you should consult. EXCEPT FOR THOSE OBLIGATIONS ASSUMED HEREIN, AAADEM ASSUMES NO OTHER OBLIGATIIONS IN CONNECTION WITH THE SALE OF UR BRAND PRODUCTS.
We can make mistakes, as can our Authorized Resellers; even customers can order the wrong parts. DO NOT USE, MODIFY, INSTALL, TRIAL ASSEMBLE, MARK, NICK, DROP, SCRATCH OR BALANCE ANY PART UNTIL YOU FIRST CHECK FOR ANY DAMAGE AND THE PART IS CORRECT FOR YOUR APPLICATION. Any damage or shortages must be reported within two (2) business days of receipt. Please contact the reseller you purchased from or AAADEM if purchased directly from the UR brand web-site. Requests for returns from the UR brand web-site must be received within 30 days of the invoice date in order to receive a full credit of the purchase price (less shipping & handling). Returns from the UR brand site received after 30 days incur a 30% restock fee (less shipping & handling). There are no returns on clutches. We do not maintain an assembled clutch inventory as we manufacture each UR brand clutch on order.
RETURN PROCEDURE: The product part# is the RMA#, this number must be visible on the outside of the box so our receiving/shipping department can expedite your request for claim. Include the product, original proof of purchase and replacement belt purchase receipts, at your own expense, accompanied by a letter stating the reason for the claim. Send to: AAADEM, LLC c/o Returns 821 Dawsonville Hwy, Suite 250 #117, Gainesville, GA 30501. If you have any ques tions please feel free to contact us at 949.478.5539 (11AM to 6PM EST M-F). RETURNED PARTS MUST BE IN RESALEABLE CONDITION; THAT IS, IN THE SAME CONDITION YOU RECEIVED THEM. IT IS YOUR RESPONSIBILITY TO CAREFULLY PACKAGE RETURNS TO AVOID SHIPPING DAMAGE; INSURANCE IS HIGHLY RECOMMENDED AS CREDIT WILL NOT BE ISSUED FOR DAMAGED GOODS. PLEASE CALL IF YOU HAVE ANY QUESTIONS OR DO NOT UNDERSTAND THESE REQUIREMENTS! Please refer to the UR brand web-site for other terms and conditions.
We appreciate your business; the purpose of this warning is to avoid any problems or hard feelings. We will bend over backwards to help you.